Return & Refund Policy
We want you to be completely satisfied with your purchase. Learn about our hassle-free return process and refund policy.
Return Policy Overview
Key points about our return and refund process
7 Days
Return window from delivery
Free Pickup
We arrange pickup at no cost
Quick Refund
5-7 business days processing
What Can Be Returned?
Damaged Products
Items received in damaged condition or with manufacturing defects
Wrong Item Delivered
If you received a different product than what you ordered
Quality Issues
Products that don't meet our quality standards or description
Missing Items
If parts of your order are missing from the delivery
Non-Returnable Items
Personal Care Items
Opened personal hygiene products, cosmetics, and health-related items
Customized Products
Items made to order or personalized according to your specifications
Perishable Items
Food items, consumables, and products with limited shelf life
Used Items
Products that show signs of use beyond normal inspection
How to Return an Item
Contact Customer Support
Reach out to us within 7 days of delivery via email or phone to initiate the return process.
Provide Order Details
Share your order number, reason for return, and photos if the item is damaged.
Schedule Pickup
We'll arrange a free pickup from your address at your convenience.
Pack the Item
Pack the item in its original packaging with all accessories and tags intact.
Receive Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Refund Information
Refund Method
Refunds are processed to the original payment method used for the purchase.
Processing Time
5-7 business days after we receive and inspect the returned item.
Shipping Costs
Return shipping is free for damaged or wrong items. Original shipping charges are non-refundable.
Partial Refunds
Items returned in used condition may receive partial refunds based on inspection.
Need Help with Returns?
Our support team is ready to assist you
Email Support
returns@thivinenterprises.com
Phone Support
+91 9677162145